Our Commitment to Accessibility

Accessibility Feedback 

Qu Data Centres is committed to identifying, removing, and preventing barriers to accessibility. We welcome feedback from persons with disabilities and from anyone who interacts with our services, information, or facilities. Your feedback helps us improve accessibility and meet our obligations under the Accessible Canada Act and CRTC Accessibility Reporting Regulations.

How to Provide Accessibility Feedback

You can share feedback about accessibility barriers or suggestions for improvement using any of the following methods:

Email: contracts@qudatacentres.com

Telephone: 1-855-350-8600

By mail: Qu Data Centres Limited Partnership

℅ Accessibility Officer

550 Cochrane Drive,

Markham, ON L3R 8E2

Anonymous Feedback Form: The form at the bottom of this page can be used to provide feedback anonymously if you choose.

Alternate Feedback Formats

Alternate feedback formats, such as verbal feedback, accessible digital formats and other formats can be provided upon request. To request an alternate format, please contact us using any method above.

What You Can Provide Feedback About

You may provide feedback about accessibility related to:

• Our services, including our website
• Customer service interactions
• Employment practices
• Policies, procedures or programs
• Physical spaces (where applicable)

What Happens After You Submit Feedback

• We receive your feedback: Feedback is reviewed by our Accessibility Officer together with other team members.

• Acknowledgement: If you provide contact information, we will acknowledge receipt of your feedback, usually within 5 business days, using your preferred accessible format.

• Review and Action: We assess the feedback to understand the barrier and determine appropriate actions.

• Response (if applicable): Where appropriate, we will share information about actions taken or planned.

   

Privacy and Confidentiality

• You are not required to include personal information as part of your feedback.
• Any personal information you choose to provide will be protected in accordance with applicable privacy laws, such as Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
• Feedback may be summarized in our accessibility progress reports, but if we do so, your personal information will be anonymized so that you cannot be identified

Accessibility Plans and Progress Reports

We use accessibility feedback to:

• Improve our accessibility practices
• Update our accessibility plans
• Prepare our progress reports required by the CRTC

Our accessibility plans and progress reports are available in accessible formats upon request.

Need Help or Have Questions?

If you have questions about accessibility or this feedback process, please contact the

Accessibility Officer at the email or telephone number provided above.

Accessibility Note

If you experience difficulty accessing this page or providing feedback, please let us know so we can assist you.