Policy Objectives

This privacy policy (the “Policy”) sets out the privacy practices of Qu Data Centres Ltd. (the “Company,” “we,” “our” and “us”). This Policy serves to inform you of the following:

What personally identifiable information (”Personal Information”) is collected from our customers’ representatives (“you” and “your,”) by us, how it is used, and with whom it is shared.

1. What choices are available to you regarding the use of your Personal Information.

2. The security procedures we put in place to protect against the misuse of your Personal Information.

3. How you can update or correct any inaccuracy in your Personal Information we maintain about you.

WHAT INFORMATION DO WE COLLECT?

In order for our customers to use and/or resell our services, we require their representatives’ basic business contact information, such as their names, job titles, business addresses, business phone numbers, and business email addresses. The Company does not collect, nor do we want you to disclose to us your Personal Information that is considered to be sensitive, such as your personal financial information, personal health information, or any other personal information that is not reasonably necessary for us to administer our business relationship with your organization. The Company shall always handle (collect, use, store and disclose) your Personal Information in accordance with the requirements set forth in the Personal Information Protection and Electronic Documents Act. By providing us with your Personal Information, you are hereby consenting to the Company handling such Personal Information in accordance with the terms of this Policy.

From time to time, we may request that you, on behalf of your organization, participate in our customer satisfaction or other surveys. These are entirely optional and are used solely to improve our services, for product/service development and marketing initiatives. To the extent that we use this information for our marketing initiatives, we only do so in an aggregated format so that the participants (i.e.: you and your organization) cannot be identified.

When you visit the Company’s website (the “Website”), we will collect information about:

• Your computer's operating system and internet browser, including the browser’s version number.

• What pages you visit on the Website and what links you click on.

• Your Internet Protocol (IP) address.

We use “cookies” on the Website. A cookie is a piece of data stored on your computer’s hard drive to help us improve your access to our Website and to identify you as a repeat visitor to the Website. Cookies can also enable us to track and target the interests of our users to enhance their experience on the Website. Usage of a cookie is in no way linked to any personally identifiable information on our site. For more information about how cookies are used on the Website, we encourage you to review Qu’s Cookie Policy.

HOW DO WE USE PERSONAL INFORMATION?

We use your Personal Information to:

• set-up an account for your organization with us

• administer the business relationship between your organization and us in relations to our provision of services, including to collecting and processing fees for such services

• inform you and your organization about changes and enhancements to our services

• obtain feedback from you so that we may improve our customer service, and 

• inform you and your organization about our new services as part of our marketing initiatives. 

WITH WHOM DO WE SHARE YOUR YOUR PERSONAL INFORMATION?

The Company does not share your Personal Information with any other party; we will never sell your Personal Information. If compelled by law or legal process, we may disclose your Personal Information, but only to the extent necessary to comply with such law or legal process.

YOUR ACCESS TO, AND CONTROL OVER YOUR PERSONAL INFORMATION

You can do the following by contacting us via email or telephone:

• See what Personal information we have about you, if any.

• Change/correct any Personal Information we have about you.

• Have us delete any Personal Information we have about you (to the extent that such information isn’t required for us to continue providing your organization with our services).

• Express any concern you may have about our handling of your Personal Information.

SECURITY

We take precautions to protect your Personal Information.

We generally limit the use of paper forms; however, to the extent that we use paper forms that contain your Personal Information, we securely store such paper forms with security measures, such as implementing policies to limit access to only those Company representatives that have a legitimate business reason to access the information on the paper forms and storing paper forms in locked storage cabinet inside locked storage rooms. Paper forms are stored only as long as we need them, but not longer than necessary in accordance with industry best practices; and in accordance with such industry best practices, when these paper forms are destroyed, it is done so in a manner that is unrecoverable and permanent.

Electronic records are stored in various applications, including our CRM, ERP, accounting and document management applications. These applications are protected by logical access controls which limit access to the necessary representatives of the Company. Data in transit between our hardware computing infrastructure and these applications are protected using industry-standard SSL encryption technology.

CHANGES

Any changes to this Policy will be placed here and will supersede the previous version of this Policy. We will reasonably endeavour to notify you of any changes to this Policy. That said however, we recommend that you visit this webpage frequently and regularly to ensure that you are fully apprised as to the terms of this Policy, as such terms may be amended from time to time by the Company.